FAQ

Q: I’ve got a question about my order, who do i contact?

A: For any questions, you can get in touch by email at catchus@shopbiscuitsandcrazy.com

 

Q: I’m a blogger and would love to collaborate with biscuits + crazy!

A: We’re always looking for new bloggers to work with. please send us your full name and a link to your blog to catchus@shopbiscuitsandcrazy.com. Please keep in mind the high volume of queries we receive from bloggers means that we will only be in contact if there is an opportunity to collaborate with you.

 

Q: I wish to return my item. How do I go about doing that?

A: Please visit the return information page located on the bottom of our website.



Q: Have you received my return?

A: Please allow up to 5 business days for your parcel to be returned to us. We will send you a confirmation email when your return has been received and processed. If you haven’t heard any communication from us after the 10 business day timescale, please refer to the tracking information issued on your return label you created. If you've returned more than one order in the same parcel, please allow an additional 24 hours for all your returns to be completed.

 

Q: Can I exchange an item?

A: We do not do exchanges. Because our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time.

However, simply return your package by following the normal return procedure. 

* Please note: Original shipping fees are non-refundable. Return shipping costs are FREE. A restocking fee of 10% will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. Customers will receive a GIFT CARD for their return minus a 10% restocking fee.

 

Q: How much does shipping cost? 

A: Shipping costs are calculated at checkout.

 

Q: Can I use more than one discount code on my order?

A: Discount codes can't be used in conjunction with any other offer or promotion. Only one discount code is permitted per order.

 

Q: Why won't my discount code work?

Your Code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the promo code box just before checkout.

Expiration Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.

Eligible Items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site.

Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.

 

Q: I have an item that shrank! What do I do?

A: Oh no!! So sorry to hear this! Unfortunately, that is how clothes go sometimes. They do shrink. We cannot issue a refund or a replacement.